Bamboo Name Badges

F.A.Q.

Frequently Asked Questions

namebadgers



Do you ship orders internationally?
No, with the exception of Canada we only accept and ship orders for customers in the USA. Shipping small custom items all around the world is not consistent with our green values.

Can I email you a spreadsheet with a list of names and titles?
Yes Please! If you already have a list put together, feel free to submit your order with a description of "see email" You will need to enter the other details including the quantity, and we will send you a proof for your order that you can request changes to before giving the approval to proceed with production.

What email should I send my logo or list of names to?
You can send these files to: art@namebadgers.com

Once I place my order, will I have a chance to make changes to the layout?
Yes. We will email you a proof and will not begin engraving your order until the layout has been approved by you via email. We send the proof in minutes or hours of you placing your order during business days in most cases.

Can you create a layout for a potential order before the order is placed?
Yes, just email your logo and info along with the item you are interested in and we can send you a layout via email. This is a great way to share the idea with your coworkers to give them a custom visual. We can also engrave your logo on a scrap piece of bamboo and send a photograph of how it looks.  
 
How does the ordering process work?
Once you have placed an order on our website and email us any list or logo files (if needed) then we will put together a layout and email you a proof for you to view along with an expected completion date. Proofs typically go out within an hour of receiving an order or no later than 10am the next business day. You can request unlimited changes to the proof, once approval is given then we will proceed with engraving your order. Most orders can be produced within 1 to 2 days, while larger orders may require a little more time. Once complete we will mail it out USPS and email you to give you the expected arrival date and a tracking code so you can check the status of your order as it approaches.
 
Do you still have the logo and layout from previous orders?
Yes! We keep all layouts and logos for all orders. You may need to provide a photo of the badge you are trying to match, but in most cases just knowing the company or organization name is enough, previous order numbers are even better! We can email you with the info and options used in the past as well.

Where does the bamboo for these name badges come from?
We harvest the bamboo for our name badges by hand locally here in central North Carolina, USA and handcraft them with a combination of machine and hand sanding, and laser cutting and engraving.

Do you have any other fonts? Can I send my own artwork? 
Yes and Yes, if you are looking for something specific email us and we can check to see if we have it, or show you some nearest alternatives. If you prefer to send your own layout, we will need vector artwork with the fonts converted to outlines and saved as a .PDF file, for more info on files, see the next answer.
 
How should I send my logo or other graphic files? 
LOGO Files: You can email all files to art@namebadgers.com. For best results please submit your logos as vector files, saved as PDF, EPS, or AI. The files should have all text/fonts converted to outlines to preserve the style and spacing perfectly. We can also work from a jpg, tif and other raster formatted files, however the quality will vary depending on the sharpness of the file provided, we will make sure to let you know ahead of time if your file will have issues when engraved. 

Where do the black walnuts used in the natural dye come from?
We harvest black walnuts from a variety of locations here in Orange County, NC.

What is your return policy?
We guarantee you will be satisfied with the quality and accuracy of your order or your money back. Simply return your order within 60 days if you aren't satisfied and we'll issue you a full refund. Our customers really love our custom products, and we are confident that you will too!
 
What payment methods are available?
You can make secure payments on namebadgers.com with your credit card, we accept: Visa, Mastercard, AMEX and Discover cards.
 
What shipping methods are available?
We offer free shipping using USPS which takes 2 to 3 days and includes a tracking number we email you once your order has shipped. Email us if you need next day shipping and we will create a special shipment option that you can add to your order.
 
How can I view the status of my order?
When you register with NAMEBADGERS.COM you can simply log in to review your account information including your order history where you can check on the status of current orders or review and reorder previously completed orders. 
 
How do I update my Account Information?
Log in and select Account to review and update your information.

Do you keep my credit card info on file?
For your protection we do not store this information on our website, you will need to provide payment information for each order placed, however your billing and mailing address will be stored so reordering is as easy as a few clicks.
 
 

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